Customer Support Professional Blog

You already know shit rolls downhill. In casual games, customer support is at the bottom of that hill. Actually, it’s in a valley, nestled between the company and the consumer. When anyone on either side makes a mistake, it rolls down the hill, and the support team deals with it.

– William Kinnikin

I feel a little bit embarassed but it’s only today that I stumbled upon these two awesome articles by anonymous author (William Kinnikin is only a pseudonym). I don’t want to waste even a minute of your time and simply invite you to read them right away. If you have ever worked in customer support I give you 100% guarantee that you will be amazed with the articles.

Customer Support Confidential, Part 1 by William Kinnikin

Customer Support Confidential, Part 2 by William Kinnikin