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10 Ways to Convert Customer Service into Sales

Published February 15th, 2007 in Attitude

Yesterday Ian Landsman, the founder of UserScape, Inc. independent software development vendor which stands behind help desk software product HelpSpot published a brilliant article 10 Ways to Convert Customer Service into Sales on his blog.

I couldn’t say the same things better. When I worked for a micro ISV myself we conducted customer service according to these rules and the success was tremendous. Customer support was really our sales force #1.

So, the bottom line is the article is really worth reading. It’s a must read for all startup founders.

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2 Responses to “10 Ways to Convert Customer Service into Sales”  

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  1. 1 Ian Feb 15th, 2007 at 10:01 pm

    Thanks! I’m so glad you started this blog. There are *NO* blogs about support professionals, help desks, or anything related. Looking forward to reading what you have to say.

  2. 2 Serge Markovich Feb 16th, 2007 at 2:37 pm

    Thanks Ian. Hope this place will be interesting for software developers too.

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