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	<title>Comments on: 6 Technologies to Provide Customer Support without Going Nuts</title>
	<link>http://blog.support-professional.com/2007/02/6-technologies-to-provide-customer-support-without-going-nuts/</link>
	<description>Subjective notes on customer support, customer care, helpdesk infrastructure, tools and systems</description>
	<pubDate>Wed, 07 Jan 2009 02:22:51 +0000</pubDate>
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		<title>by: Dennis Crane</title>
		<link>http://blog.support-professional.com/2007/02/6-technologies-to-provide-customer-support-without-going-nuts/#comment-39</link>
		<pubDate>Thu, 29 Mar 2007 19:15:06 +0000</pubDate>
		<guid>http://blog.support-professional.com/2007/02/6-technologies-to-provide-customer-support-without-going-nuts/#comment-39</guid>
					<description>7. Online help</description>
		<content:encoded><![CDATA[<p>7. Online help
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