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6 Technologies to Provide Customer Support without Going Nuts

Published February 27th, 2007 in Software

Yesterday a nice article 6 Technologies to Provide Customer Support without Going Nuts was posted on VerusNova blog. Mike compares 6 approaches to provide customer support:

  1. Email
  2. Support forums
  3. Knowledgebase
  4. Live chat
  5. VoIP Helpdesk
  6. Helpdesk or trouble ticket software

From my experience I would tell that a live chat and a good support forum is the best combination if you want to find the solution really fast and without too much hassle. Having trouble ticket software is also good sometimes but not for all types of business.

What do you think?

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One Response to “6 Technologies to Provide Customer Support without Going Nuts”  

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  1. 1 Dennis Crane Mar 29th, 2007 at 9:15 pm

    7. Online help

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