Customer Support Professional Blog

I decided to start publishing links to interesting articles and resources related to customer support. I call it weekly linkdump as I’m going to publish it about once a week. However don’t blame me if I miss a week or two if there’s nothing worth mentioning.
So here we go!

Why Customer Service is the New Marketing from get […]

Just have a look at this hilarious example of automated email tech support from MS.
I’d rather not answer at all.
And another example of the kind. And again from Microsoft.

Of course, customer service IS marketing and every contact with the customer is marketing. — Steve Miller
I ran into this wonderful phrase reading Steve Miller’s blog post It’s the Customer, Stupid (NOT, It’s the Stupid Customer). Think about it once again: every contact with the customer is marketing. And since customer service is the single […]

Have you read 9 Challenges to Making Product Support Transparent blog post by Josh Ledgard? I think there’re good thougts there and recommend you to have a look.