Customer Support Professional Blog

I decided to start publishing links to interesting articles and resources related to customer support. I call it weekly linkdump as I’m going to publish it about once a week. However don’t blame me if I miss a week or two if there’s nothing worth mentioning.

So here we go!

1. Why Customer Service is the New Marketing from get satisfaction blog. I’ve already mentioned these ideas in my  older post, but I’m ready to repeat it as many times as needed.
2. Humans for Customer Support from Feld thoughts. Want to get in contact with a human and not an autoresponder in a corporation? Use data from here.
3. An expanded view of customer service from get satisfaction blog. Wonderful article. Must read! It explains how it should be and why.
4. The Wisdom of Customer Crowds from get satisfaction blog. “Wherever you can, keep your conversations with customers public”