http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/ Subjective notes on customer support, customer care, helpdesk infrastructure, tools and systems Wed, 07 Jan 2009 02:52:33 +0000 http://wordpress.org/?v=2.0.6 http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-104 Mon, 21 May 2007 14:04:15 +0000 http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-104 [...] The coclusion of the Getting Real series. See post 1, post 2 and post 3 as well. Get bad news out there and out of the way. [...] […] The coclusion of the Getting Real series. See post 1, post 2 and post 3 as well. Get bad news out there and out of the way. […]

]]> http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-103 Mon, 21 May 2007 13:59:28 +0000 http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-103 [...] Continuation from the series of posts inspired by Getting Real book. See this previous post and this previous post. Please note that what works for 37signals may not work for you as a smaller team or a bigger corporation. Use forums or chat to let customers help each other. [...] […] Continuation from the series of posts inspired by Getting Real book. See this previous post and this previous post. Please note that what works for 37signals may not work for you as a smaller team or a bigger corporation. Use forums or chat to let customers help each other. […]

]]> http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-102 Mon, 21 May 2007 13:48:09 +0000 http://blog.support-professional.com/2007/05/getting-real-on-customer-support-volume-1/#comment-102 [...] About Me « Getting Real on Customer Support. Volume 1. [...] […] About Me « Getting Real on Customer Support. Volume 1. […]

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