Customer Support Professional Blog

Have you read 9 Challenges to Making Product Support Transparent blog post by Josh Ledgard? I think there’re good thougts there and recommend you to have a look.

It’s St. Valentine Day today. So I think we can get a little bit out of topic. 
Have a look at those support team members at http://www.servicewrap.net/. Aren’t they nice?
I welcome the idea of putting pretty girls on your web site. Especially if they’re not just cute faces but faces of people you communicate with.
And one more […]

Exactly one month ago I wrote the very first article to this blog. So today this blog has a small but important event in its life: the first official annivesary.
It was a pleasure to post here for me and I hope next month I’ll have more time to write good articles and at least the same amount […]